How can we help you?

Assistance for licensing, technical issues, access problems, development tools and systems used across Arriva Corporation projects.

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<24h
Avg. Response Time
24/7
Support Available
98%
Resolution Rate

Submit a Ticket

Get personalized help from our support team with any issues or questions you have.

Community Support

Join our Discord community for quick help from other users and staff members.

Documentation

Browse our comprehensive guides and tutorials for common questions and setup help.

Contact Support

Submit a detailed support request. We'll guide you through the process step by step.

1
Device
2
Issue Type
3
Your Details
4
Description

Select Your Device

Which device are you experiencing the issue on?

PC (Windows)
PC (macOS)
PC (Linux)
Chromebook
iPhone
iPad
Android Phone
Android Tablet
Amazon Fire Device
Xbox
PlayStation
Nintendo Switch
Steam Deck
Handheld PC
Meta Quest
Other VR Headset
Smart TV

What's the Issue?

Select the type of issue you're experiencing

Account Suspension / Ban Appeal
Appeal a suspension or ban on your account
Account Warning Appeal
Appeal a warning on your account
Licensing / Access
Problems with license validation or access
Authentication / Login
Login or authentication issues
Permissions / Roles
Problems with user permissions or roles
Bug Report
Report a bug or technical issue
UI / UX Issue
Interface or user experience problems
Performance / Lag
Slow performance or lag issues
Crashes / Freezes
Application crashes or freezes
Backend / Systems
Server or backend system issues
API / Integration
API or integration problems
Developer Tooling
Developer tools or SDK issues
Data Loss / Sync Issues
Data loss or synchronization problems
Security Concern
Security vulnerabilities or concerns
Exploits / Abuse Report
Report exploits or abusive behavior
Privacy / Data Request
Privacy concerns or data requests
Billing / Payments
Payment or billing related issues
Refund Request
Request a refund for a purchase
Staff Report
Report issues with staff members
Player/User Report
Report problematic users or players
Harassment / Conduct Issue
Report harassment or conduct violations
Feature Request
Suggest new features or improvements
Feedback / Suggestions
General feedback or suggestions
Documentation / Guides
Documentation or guide-related issues

Your Details

Tell us how we can contact you

Describe the Issue

Provide detailed information about your problem

0 / 2000
Tips for a good description:
  • What were you trying to do?
  • What exactly went wrong?
  • Steps to reproduce the issue
  • Error messages you received
  • When did this start happening?

What we can help with

Licensing & access

Licence validation, entitlement mismatches, account linking and access errors.

RoAdmin & tooling

Configuration issues, permissions, module setup and internal tooling support.

Backend & systems

Service errors, data integrity issues and infrastructure-related problems.

Performance & stability

Unexpected lag, instability under load and system behaviour problems.